Refunds and cancellation

Last updated 14 October 2026

Cancelling

You can cancel a paid plan at any time from Billing in Studio. Your plan keeps working until the end of the month you've already paid for, then your organization moves to the Free plan. You won't be charged again, and your data stays in your account.

Refunds

• Monthly plan payments aren't refunded for part of a month once the month has started.
• If you were charged by mistake or charged twice, we refund the extra payment in full.
• If Studio was unavailable for a long period through our fault, we credit or refund the affected time.
• Credit packs: unused packs can be refunded within 14 days of purchase. Credits already used aren't refundable.

To ask for a refund, contact the contact email shown on this page once it is published with your payment reference (shown on your receipt in Billing). Approved refunds go back to the original payment method through Paystack, usually within 5–10 working days.

Failed payments

If a renewal payment fails, Studio tells you and keeps your plan for three days so you can update your card. After that the organization moves to the Free plan until a payment succeeds.